They don't. They just know the rules better than you do. Nobody has time to chase a thirty-seven dollar underpayment, and that's exactly what they're counting on.

It doesn't authorize treatment and says right on the form that it isn't a guarantee of payment. What it does reliably is add two weeks to your case acceptance.

One of the biggest communication problems in dentistry starts with five innocent words. “I have dental insurance.” Every dental office hears it every day. The patient isn’t trying to create a problem. They’re simply repeating something they’ve believed for years. The problem is that we’ve all been repeating it too.